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Support

Troubleshooting

I cannot move on to the next Session/Quiz

Students are allowed to take 2 lessons per day. If you have not taken 2 lessons and still are not allowed to move on please try the steps below:

If you are still experiencing these problems please contact [email protected], and include your name and the location you’re signed up with.

My password reset link was invalid or not working

In some cases the browser caching can effect the way the server sends password reset links. Please try the steps below:

If you are still experiencing these problems please contact you instructor.

The "Start Quiz" button disappeared

In some cases the browser caching can effect the way some elements of the website appear. Please try the steps below:

If you are still experiencing these problems please contact you instructor.

Why is my account disabled?

If you fail a quiz twice, you will be locked out of the system until you and your parent have had contact with our Instructor.  Please email [email protected] to have your account unlocked.

Please wait
Days
Hours
:
before you can submit the quiz